Refund & Cancellation Policy

Last updated: February 27, 2026

PullUp offers both free and paid subscription plans. This policy explains how to cancel your subscription, request refunds, and understand billing practices.

Free vs. Paid Plans

Free Plan

PullUp is free to use. The free plan includes:

• Access to public workout rooms
• Basic leaderboards and streak tracking
• Participation in challenges

No credit card required. No cancellation needed — just use it or don't.

Paid Plans (Premium)

Premium plans unlock additional features like:

• Private workout rooms
• Advanced leaderboard stats and analytics
• Custom challenges and competitions
• Ad-free experience
• Priority support

Pricing and features may vary. See your account settings for current plan details.

How Billing Works

If you subscribe to a paid plan:

• Billing cycle: Monthly or annual, depending on your plan
• Auto-renewal: Subscriptions automatically renew at the end of each billing period
• Payment method: You provide a credit card or payment method during signup
• Billing date: You're charged on the same date each month (or year)

You can view your billing history and next payment date in Account Settings → Billing.

How to Cancel Your Subscription

You can cancel your paid subscription anytime. Here's how:

1. Log in to PullUp
2. Go to Account Settings
3. Click Manage Subscription
4. Select Cancel Subscription
5. Confirm cancellation

What Happens After You Cancel

• Access until period ends: You'll keep premium features until the end of your current billing period
• No further charges: You won't be charged again after your subscription expires
• Account remains active: Your free account stays active — you just lose premium features
• Data stays intact: Your streaks, points, and history are preserved

Example: If you cancel on March 10 and your billing date is March 25, you'll have premium access until March 25. After that, you'll revert to the free plan.

Refund Policy

7-Day Money-Back Window

If you're not satisfied with your subscription, you can request a refund within 7 days of purchase.

How to Request a Refund

1. Email support@pullup.com with "Refund Request" in the subject line
2. Include:
   • Your account username or email
   • Date of purchase
   • Reason for the refund (optional but helpful)
3. We'll review and respond within 2-3 business days

Refund Eligibility

Refunds are granted at our discretion. Generally, you're eligible if:

• Within 7 days: You purchased within the last 7 days
• Technical issues: The app was unusable due to bugs or outages
• Billing errors: You were charged incorrectly (e.g., duplicate charge)

Refunds Are NOT Granted For

• Subscriptions purchased more than 7 days ago
• Partial refunds for unused time (e.g., canceling mid-month)
• Dissatisfaction after using the service for weeks/months
• Account suspensions or bans due to Terms of Service violations

Refund Processing Time

Approved refunds are processed within 5-7 business days. The refund will appear on your original payment method.

Special Circumstances

Technical Issues

If PullUp experiences significant downtime or technical issues that prevent you from using the service, contact us. We may offer:

• Account credit or extended subscription time
• Partial or full refund

Billing Errors

If you were charged in error (duplicate charge, wrong amount, etc.), contact us immediately at billing@pullup.com. We'll investigate and issue a refund if applicable.

Account Suspension or Ban

If your account is suspended or banned for violating our Terms of Service or Community Guidelines, you are not eligible for a refund. Paid subscriptions are forfeited upon termination for cause.

Pausing Your Subscription

Currently, PullUp does not offer a "pause" feature. Your options are:

• Cancel and resubscribe later: Cancel now and sign up again when you're ready
• Keep your subscription: Maintain access and keep your premium features active

Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Significant changes will be announced via email or in-app notification.

Questions?

Need help with billing, cancellation, or refunds? Reach out:

• Billing issues: billing@pullup.com
• General support: support@pullup.com
• Refund requests: support@pullup.com (subject: "Refund Request")